Transition to 10-digit dialing for 988

Service Providers operating in the NPAs required to transition to 10-digit dialing for 988 National Suicide Prevention Lifeline


Information below pertains to the FCC Order 20-100, which designated 988 as the 3-digit abbreviated dialing code to access the National Suicide Prevention Lifeline, and the requirement to transition to 10-digit dialing in the 82 area codes that currently permit 7-digit dialing and also use 988 as a Central Office code. The affected states and area codes, implementation schedule, standard dialing plan, and milestones of the project can be located at www.nanpa.com, under Publications/Planning Letters - Planning Letter 556.

Frequently Asked Questions (updated 01/08/2021)

Permissive Dialing Press Release Issued by NANPA on 3/29/2021

 

Links to the FCC website:

 

NPAs Required to Transition to 10-Digit Dialing
List of States and NPAs transitioning to 10-Digit Dialing

 

Sample Customer Education Letters

 

Sample Press Release

 

Tracking Progress of Transition

 

988 Milestone Confirmation Template

 

For 988 related questions, please contact NANPA at 988@nanpa.com.

For all other questions, please contact NANPA at support@nanpa.com.

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