Transition to 10-digit dialing for 988

Service Providers operating in the NPAs required to transition to 10-digit dialing for 988 National Suicide Prevention Lifeline

Information below pertains to the FCC Order 20-100, which designated 988 as the 3-digit abbreviated dialing code to access the National Suicide Prevention Lifeline, and the requirement to transition to 10-digit dialing in the 82 area codes that currently permit 7-digit dialing and also use 988 as a Central Office code. The affected states and area codes, implementation schedule, standard dialing plan, and milestones of the project can be located at www.nanpa.com, under Publications/Planning Letters - Planning Letter 556.

Frequently Asked Questions (updated 01/08/2021)

Permissive Dialing Press Release Issued by NANPA on 3/29/2021

Mandatory Dialing Press Release Issued by NANPA on 10/19/2021

Links to the FCC website:

• Numbering Resources (10-Digit Dialing Fact Sheet)
• Suicide Prevention Hotline (988 Fact Sheet and 10-Digit Dialing Fact Sheet)
• Fact Sheet: 988 Suicide Prevention Lifeline & 10-Digit Dialing

NPAs Required to Transition to 10-Digit Dialing
List of States and NPAs transitioning to 10-Digit Dialing

Sample Customer Education Letters

• Sample Permissive Dialing Customer Notice (updated 01/08/2021)
• Sample Mandatory Dialing Customer Notice (updated 01/08/2021)
• Sample "Special" Letters (sample letters to be sent per Milestone #3) (updated 01/08/2021)

Sample Press Release

• Sample Mandatory Dialing Press Release (updated 06/11/2021)
• Sample Permissive Dialing Press Release (updated 03/11/2021)

Tracking Progress of Transition

• Progress on 988 Milestones (updated 07/07/2021)
• Progress by State/Area Code (updated 08/05/2022)

988 Milestone Confirmation Template

• 988 Milestone Confirmation Template (upated 03/25/2021)

For 988 related questions, please contact NANPA at 988@nanpa.com.

For all other questions, please contact NANPA at support@nanpa.com.